- When will my purchased product be available for in-store pick up?
- When will I need to pay for labor if my product requires billable time?
- What if I order the wrong product for my vehicle for in-store pickup or install?
- How will I know how much installation costs? Is this the price shown on the website?
- How do I schedule my appointment to have my products installed at my local store?
- When will my order ship?
- When will I receive my order?
- What shipping options are available?
- What could cause a shipping delay?
- How will you ship my order?
- How much is shipping?
- How fast is my order processed?
- Do you ship to Freight Forwarders?
- Do you ship to Canada and US Territories?
- Do you ship to APO/FPO addresses?
- Do you ship to Alaska and Hawaii?
- Do you ship outside of the USA?
- Can I have my order sent to more than one address?
- Billing and Shipping Addresses are Different
While some of our top selling products are stocked at our headquarter location, most orders will require 2-3 business days to receive depending on availability. If we expect any delay extending past 3 business days, we will reach out to you at your preferred contact method.
Labor will be paid at the time of installation at the retail store and itemized separately on the invoice.
On any in-store purchase off shop.dsautomotive.com, our Accessory Specialists and installation teams will confirm you have the right product for your vehicle. If you order the wrong item, we will give you a call to confirm that you would like us to swap it for the correct fitment. Notice, this may not apply to drop-ship purchases.
Pricing on shop.dsautomotive.com is parts only. Installation costs vary by product. While some products may have no cost for installation, there are many labor-intensive items that require billable time. If you would like to know how much installation will run, you can reach out to us over the phone or by chat and we will be happy to quote labor fees. Otherwise, an Accessory Specialist will contact you post checkout to confirm your appointment along with any applicable labor rates.
When shopping for products, you will have the ability to select a preferred install date. An Accessory Specialist will contact you post check out at your preferred contact to confirm your appointment.
All shipments leave Monday through Friday. Since some orders are drop-shipped from other suppliers, we cannot guarantee same or next-day shipments. However, most shipments will leave within 1-3 days. If there are any known delays, we will let you know as soon as possible.
While some orders may ship directly from our warehouse in Mentor, OH, we do drop-ship from other suppliers. We do our best to only work with suppliers that can fulfill our orders efficiently, so most orders will leave within 1-3 business days after processing. Standard ground shipments will take 1-5 business days to arrive, depending on which state you ship to (a business day is a non-holiday weekday, weekends are not counted). Expedited shipments will arrive in the amount of business days you select, plus the processing time, prior to shipping. Please allow extra time when shipping to remote rural areas and during peak holidays. When your order ships, you will receive a Shipping Confirmation email with a tracking number and direct link you can use to track your order. If you placed your order via the telephone and did not provide us with an e-mail address, please contact customer service if you do not received your order within 10 business days.
All shipments are sent by the ground service of our choice, unless otherwise requested. All orders must ship to physical addresses. WE WILL NOT SHIP TO PO BOXES. While we do offer express service, you may need to contact us before ordering to get a shipping quote.
Wrong address or zip code used for the shipping address. When the shipping company can't deliver your package and they send the packages back to us, we will contact you via email or phone for correct address information. Unforeseen circumstances at our business.
Delays by shipping companies. Your shipment could be temporarily lost or misplaced by the shipping company. If the delay is deemed unreasonable, we will ship you a replacement order. If the original package does show, it is your responsibility to help get that package back to us. If the package is not returned in a reasonable amount of time, you will be charged for it, plus the shipping cost.
Delays during holiday seasons between Thanksgiving and Christmas. Shipping companies often do not guarantee any shipment a couple of weeks before Christmas. Please allow extra time for deliveries during this time. You can also contact us for expedited shipping options.
Item is on backorders. We will contact customers via your email in case the product you ordered is on backorder and will be delayed. If you have other items on your order that are not on back order we may ship items separately, back ordering the unavailable items.
Undeliverable packages (orders returned to us). Packages that are returned to us by the U.S. Postal Service or UPS and marked as "Unclaimed", "Return to Sender", "Attempted Unknown", "Refused", or "Invalid Street Address", will be credited back to the customer's credit card on file, less the shipping and handling fees and a 25% restocking fee.
Billing address information is inconsistent with what is on the credit card record. To protect our customers against credit card fraud, we will call, email or use other ways to verify that the credit card holder authorized the purchase. The billing address MUST MATCH the records at the card-issuing bank or we will not accept the order.
We ship primarily through UPS, USPS and Fed Ex, however, some shipments may be shipped by motor freight carriers. D&S Automotive reserves the option to choose the best carrier available at the time of shipment.
Shipping is determined using rate calculations. In some cases (Alaska, Hawaii), the rates may be inaccurate and we recommend contacting us prior to ordering. Shipments over 150 lbs. or dimensionally too large to go by UPS will be sent via LTL truck freight and will be charged a flat rate at checkout.
Under normal circumstances, orders are processed the same or following day, Monday through Friday during typical business hours. All orders placed Saturday or Sunday will be processed on Monday, with the exception of holidays.
We regret that we are not shipping orders outside the 48 contiguous United States at this time.
We apologize but we are unable to ship to APO/FPO through our website at this time. If you would like to place an order and ship it to an APO/FPO address, we recommend having a friend or family member take delivery from us and forward it to you.
We do ship to Alaska & Hawaii. However, shipments to Alaska & Hawaii. The UPS rate quoted during checkout is only an estimate and is subject to additional shipping charges that will be charged to your credit card. If you would prefer your Alaska or Hawaii order sent via Priority Mail please contact us at (440) 946-2178. Our team is available Monday through Friday 8am – 5:30 pm Eastern Time or use our online contact form.
Sorry, we currently do not ship to Canada, non-Continental US Territories, or internationally.
Each order can be sent to only one address. If you are purchasing several items to be shipped to different addresses, you'll need to place a separate order for each different shipping address.
To avoid fraudulent activity, we are only shipping to billing addresses. In some cases, we can override this, but you will need to call us at (440) 946-2178