Shipping & Returns
- When will my order ship?
- When will I receive my order?
- What shipping options are available?
- What could cause a shipping delay?
- How will you ship my order?
- How much is shipping?
- How fast is my order processed?
- Do you ship to Freight Forwarders?
- Do you ship to Canada and US Territories?
- Do you ship to APO/FPO addresses?
- Do you ship to Alaska and Hawaii?
- Do you ship outside of the USA?
- Can I have my order sent to more than one address?
- Billing and Shipping Addresses are Different
- Return Policy
- Order Cancellation
- Warranty Policy
Q: When will my order ship?
All shipments leave Monday through Friday. Since some orders are drop-shipped from other suppliers, we cannot guarantee same or next-day shipments. However, most shipments will leave within 1-3 days. If there are any known delays, we will let you know as soon as possible.
Q: When will I receive my order?
While some orders may ship directly from our warehouse in Mentor, OH, we do drop-ship from other suppliers. We do our best to only work with suppliers that can fulfill our orders efficiently, so most orders will leave within 1-3 business days after processing. Standard ground shipments will take 1-5 business days to arrive, depending on which state you ship to (a business day is a non-holiday weekday, weekends are not counted). Expedited shipments will arrive in the amount of business days you select, plus the processing time, prior to shipping. Please allow extra time when shipping to remote rural areas and during peak holidays. When your order ships, you will receive a Shipping Confirmation email with a tracking number and direct link you can use to track your order. If you placed your order via the telephone and did not provide us with an e-mail address, please contact customer service if you do not received your order within 10 business days.
Q: What shipping options are available?
All shipments are sent by the ground service of our choice, unless otherwise requested. All orders must ship to physical addresses. WE WILL NOT SHIP TO PO BOXES. While we do offer express service, you may need to contact us before ordering to get a shipping quote.
Q: What could cause a shipping delay?
Wrong address or zip code used for the shipping address. When the shipping company can't deliver your package and they send the packages back to us, we will contact you via email or phone for correct address information. Unforeseen circumstances at our business.
Delays by shipping companies. Your shipment could be temporarily lost or misplaced by the shipping company. If the delay is deemed unreasonable, we will ship you a replacement order. If the original package does show, it is your responsibility to help get that package back to us. If the package is not returned in a reasonable amount of time, you will be charged for it, plus the shipping cost.
Delays during holiday seasons between Thanksgiving and Christmas. Shipping companies often do not guarantee any shipment a couple of weeks before Christmas. Please allow extra time for deliveries during this time. You can also contact us for expedited shipping options.
Item is on back orders. We will contact customers via your email in case the product you ordered is on back order and will be delayed. If you have other items on your order that are not on back order we may ship items separately, back ordering the unavailable items.
Undeliverable packages (orders returned to us). Packages that are returned to us by the U.S. Postal Service or UPS and marked as "Unclaimed", "Return to Sender", "Attempted Unknown", "Refused", or "Invalid Street Address", will be credited back to the customer's credit card on file, less the shipping and handling fees and a 25% restocking fee.
Billing address information is inconsistent with what is on the credit card record. To protect our customers against credit card fraud, we will call, email or use other ways to verify that the credit card holder authorized the purchase. The billing address MUST MATCH the records at the card issuing bank or we will not accept the order.
Q: How will you ship my order?
We ship primarily through UPS, USPS and Fed Ex, however, some shipments may be shipped by motor freight carriers. D&S Automotive reserves the option to choose the best carrier available at the time of shipment.
Q: How much is shipping?
Shipping is determined using rate calculations. In some cases (Alaska, Hawaii), the rates may be inaccurate and we recommend contacting us prior to ordering. Shipments over 150 lbs. or dimensionally too large to go by UPS will be sent via LTL truck freight and will be charged a flat rate at checkout.
Q: How fast is my order processed?
Under normal circumstances, orders are processed the same or following day, Monday through Friday during typical business hours. All orders placed Saturday or Sunday will be processed on Monday, with the exception of holidays.
Q: Do you ship to Canada and US Territories?
We regret that we are not shipping orders outside the 48 contiguous United States at this time.
Q: Do you ship to APO/FPO addresses?
We apologize but we are unable to ship to APO/FPO through our website at this time. If you would like to place an order and ship it to an APO/FPO address, we recommend having a friend or family member take delivery from us and forward it to you.
Q: Do you ship to Alaska and Hawaii?
We do ship to Alaska & Hawaii. However, shipments to Alaska & Hawaii. The UPS rate quoted during checkout is only an estimate and is subject to additional shipping charges that will be charged to your credit card. If you would prefer your Alaska or Hawaii order sent via Priority Mail please contact us at (440) 946-2178. Our team is available Monday through Friday 8am – 5:30 pm Eastern Time or use our online contact form.
Q: Do you ship outside of the USA?
Sorry, we currently do not ship to Canada, non-Continental US Territories, or internationally.
Q: Can I have my order sent to more than one address?
Each order can be sent to only one address. If you are purchasing several items to be shipped to different addresses, you'll need to place a separate order for each different shipping address.
Q: Billing and Shipping Addresses are Different
To avoid fraudulent activity, we are only shipping to billing addresses. In some cases, we can override this, but you will need to call us at (440) 946-2178
Q: Return Policy
If you wish to return all or part of your order, please contact an Accessory Specialist at 440-946-2178.
- You must have the original copy of the receipt
- No refunds will be issued after 30 days from the date of the receipt
- No refunds on special order purchases
- A 15% restocking fee on all non-stock items may be applied
- No refunds on installed items
- No refunds on items that have been custom painted
- Original shipping, return shipping and handling costs are non-refundable
- Must be in original packaging
Exceptions to this return policy may apply.
Q: Order Cancellation
We may not be able to stop an order once it has been placed. If you are unsure about an order, please be sure to give us a call at 440-946-2178 before purchasing.
Q: Warranty Policy
Most of our products are covered by Manufaturer’s Warranties and cover the merchandise for a certain period of time after you purchase. Manufacture warranty information can be found with the item when you receive it. Should your product fail after our return deadline of 30 days, please contact our customer service department and we will assist you in submitting a claim to the manufacturer.
Shipping and labor costs are not included in the warranty and will be at your cost. D&S Automotive will not be liable for any indirect, special, incidental or consequential damages from any products sold. We will not be responsible or liable for inconvenience, labor, legal fees or any other costs incurred while the item is being inspected or replaced.
If installation is completed at D&S Automotive, we offer a limited lifetime warranty on the workmanship of all of our installations.